Policy & Terms

In order for every customer can have a safe and delight shopping experience here, we have listed down our terms and conditions here. 

Ordering Policy

1. If the items already out of stock or stop production, we 100% return back all the fees you had made.
2. We not accept any reason for returning money to you after the payment was made except the point number 1 as mentioned above.
3. Certain Pre Order items are not allowed to choose the color or style of the item. You may make note in the order form for your preferred color or style, we will try to arrange for you while stock last. If your desire color or style is out of stock, we will randomly distribute for you without further notice.
4. You should take note on the product detail description and the product picture especially the color and measurment before you place order.
5. Please be note different computer will give you different color on the photo. This is cause by different display settings, please understand this.
6. Most pictures on this website are provided by the supplier, there may be a slight difference from the actual product. If you have very high expectation on the item you going to purchase, please make inquiry to us.
7. Our purchase team only will follow up those paid order, the unpaid order may auto cancel by if pending over 10 days.
8. After payment to your order, we will follow up in 24 working hours.
9. Any amendment of your order, our will send you an email, you need always check your email include in your spam or junk box and reply to us so we can continues follow up your problem order.
10. To faster our purchase speed, if the order price is different less than RM3(which is RMB5) we will amend the price and place the order directly instead asking your permission again.
11. If the seller cannot contact and no send out the goods after 3 days, you may cancel it.
12. Some of the item need wait more than 3 days to finish or restock, for this item you need wait until seller send out as them promised.
13. If the order had paid and buyer want to cancel, we will charges the services fees 10 percent or minimum RM10.
14. Cancelled order cannot be remove, if you had make too much of cancalled order, penalty services charges may apply to you or we may cancel your account.
15. All the order amount will be rounding up to the next number, auto rounding without any decimal amount, for example 10.01 will be round to 11.00.
16. Any surrender of the item in that order, the order will be auto complete.

Warehouse Storage Policy

1. We give 1 month free storage space services for every parcel which arrived our China warehouse. If you not submit shipment within one month, everyday system will auto charges RM1 for 1 arrived parcel.
2. If the arrived parcel not submit the shipment after 60 days (2 months), we will give up custody and destory the parcel.
3. If the parcel is missing in our warehouse we will compenstate base on item cost but no more than RM150.

Checking Goods Policy

1. The checking process only cheking the items is correct quantity, correct size with color and the surface is in good condition
2. The checking is base on item quantity to charges, this services is no free and is optional
3. System will charges RM 2 for every quantity checking fees
4. Every checking will take the item photo and show in your shipment
5. If you request checking, the shipment must pay by yourself after u confirm the checking
6. We cannot guarantee the checking is prefect, but we will do our best
7. Once you confirm the checking payment is mean you had accept the checking is no problem and we cannot guarantee the item photo may be little difference once you receive the goods

Shipment Policy

1. Once all of the item in order is reached our warehouse, our system will automatics send an email for request buyer create the shipment to us.
2. Our warehouse staff will base on your shipment detail to pack and arrange your parcel.
3. If you submit the shipment after 2pm, our warehouse may give you the shipment cost in next day or if possible by today.
4. All shipment is follow by sequence to carrying the packing process, to make sure all the packing is pack well, warehouse staff need some time to pack every shipment.
5. All shipment address must enter full including your city, state and country. If the address is uncomplete we will no bear any missing or risk after sent out from our warehouse.
6. Declaration information while buyer create the shipment is for the purpose create the commercial invoice for custom clearance purpose.
7. You can change the declaration item amount or quantity but air courier company will base on declared amount and qty to compensate.
8. You must declare the correct item and amount, if any fake declaration we will not do any responsible if confiscated.
9. You must declare the shipment is need use either sensitive shipment or normal shipment, any wrong declaration may compensate by China or Malaysia custom and we no bear any risk.
10. Sometime your order we missing mark is sensitive item. While submit the shipment you must know is sensitive item and have submit into sensitive shipment. Anything you no sure is sensitive item or not you may refer our FAQ or inquiry us.
11. All the shipment after packed must paid the shipping cost within 10 days, after 10 days system will auto charges you RM 2 per Airway Bill per day.
12. All the shipment after packed if no pay in 30 days we will mark as you had surrender to this shipment, all the goods will be destory and your account may be blocked or charges RM10 fees.
13. To prevent any delay of your shipment once we finished pack, if your balance is enough, we will automatics using your balance to pay the shipment.
14. All of the packing material such as AWB, Flyer Plastics Bag, Box, Paper of Invoice, Sticker and Ink are our warehouse costing. To prevent waste this material we no accept to amend shipment after pack. If you still want to amend, we will charges RM 10 per Air Way Bill.
15. Please be noted that every flyer, awb, paper, box, sticker have weight also, you should consider this material is our costing and have weight. Minimum packing material weight is 0.04kg
16. We provide FREE repack services to reduce weight or dimension but we no responsible any item missing if the repack request is submitted
17. If your parcel had missing while delivering, air courier company will compensate to you but every AWB will not over USD 50 and air courier cost will no refund. The compensate will only for normal shipment, sensitive shipment will no compensate.
18. We can help you check your goods once your submit the shipment, checking the goods will charges you RM 2 per quantity, we will give you image after we checked. The photo can be found in your shipment.
19. Air shipping item length, height or width cannot over than 120cm and every pcs cannot over 30kg, if over 120cm one side will extra charges the shipping cost RM150,lenght X width X height over 120cm, will not allow for air shipping.
20. Malaysia government strict checking for import book, if your book is hold by custom for checking, you may pay the minimum RM 35 EDI handling fees to courier company for release from custom office.
21. We give 1 month free storage space services for every parcel which arrived our China warehouse. If you have not submit shipment within one month, we will charges RM1 china per parcel per day.
22. For air shipping, the cost is calculate by weight or by dimension The weight is calculate by total net weight (include box) if the net weight is 5.01kg, we will charges you 6kg cost. If the dimension of the goods it too big, we will base on the dimension to calculate the air shipping cost. For e.g. If the parcel is 5kg but the dimension is 50cm*40cm*20cm, then we will calculate the dimension cost by air shipping formula which [height(cm)*width(cm)*length(cm)]/6000.
    For above example the dimension cost is 50*40*20/6000 which is 6.6666 and we calculate as 7kg instead of 5kg.

Ship on behalf Policy

1. All ship on behalf members need enter your contact number and your name for contact purpose.
2. You must declare the correct item and amount, if any fake declaration we will not do any responsible if confiscated.
3. You cannot ask the seller use freight collect parcel delivery services, if you want use freight collect parcel please let us know before the seller send out. Every freight collect parcel we will charges more 5 percent service charges on the delivery cost and every parcel we will charges more RM 5 services fees.
4. We give 1 month free storage space services for every parcel which arrived our China warehouse. If you have not submit shipment within one month, we will charges RM1 china per parcel per day.
5. All the shipment after packed must paid the shipping cost within 10 days, after 10 days we will charges you RM 2 per Airway Bill per day.
6. All of the packing material such as AWB, Flyer Plastics Bag, Box, Paper of Invoice, Sticker and Ink are our warehouse costing. To prevent waste this material we no accept to amend shipment after pack. If you still want to amend, we will charges RM 10 per Air Way Bill.
7. We provide FREE repack services to reduce weight or dimension but we no responsible any item missing if the repack request is submitted.
8. Our company is just an agent to help you send out your goods, any missing item or taxed we are no responsible for ship on behalf services.

Payment Policy

You may transfer the amount to us by Manual Fund Transfer or Online Bank In.

1. You should make 2 times payment which the first time for buying the item and second time is after we give u weight of the goods and before ship from China warehouse to your destination.
2. After Payment, buyers need login to his/her account to request top up.
3. Every top up will approve or reject base on your top up request is valid or not and will send you the result in 24 hours by email.
4. Every top up need to fill in the date and the time which you succeed transfer the money to your bank, either wise we will have the right to reject the top up.
5. For the customer which no transfer the money but submit the top up we will give warning and if still doing same thing we will cancel the membership account without any notice.
6. Transfer from paypal, we will charges the 5 percent of the total amount or minimum RM 10 services charges.
7. We are recommended keep the transaction slip as the reference purpose, sometime we need you to provide this slip as the prove.
8. After your top up is approve, you need use your balance to pay the order or shipment cost.

Custom Tax Policy

1. Custom have the rights to on hold any parcel or shipment for checking base on the commercial declaration invoice.
2. Once your parcel is on hold by custom, normally at less 3 working days will be release depend on custom decision.
3. On hold shipment may have minimum EDI fees, EDI is the fees for local courier services take out your parcel from custom office.
4. Malaysia ABX EDI fees will be RM 35, Singapore is SGD 35.
5. Air courier does not include the tax, if your good is taxed by custom, our courier agent to inform you and him will charge you the tax amount when the parcel is delivery to your destination.
6. If you had contacted by the courier agent about the tax, please inform to us immediately. We will check and confirm to you is that really in the tax or not.
7. We no 100 percent guarantee all the goods will not be tax, but 99 percent of our parcel is without the tax.

Delivery Policy

1. Once the order is paid, we will follow up your order by communicate to the seller and order to them base on your requirement.
2. The seller may delay your order delivery without prior notice due to technical or resources problem. For urgent order, please make note in your order form so we can do our best to carry out a special arrangement for you.
3. If happens that your ordered item is out of stock, we will try our best to contact you before sending out the parcel. However under certain conditions, we may refund to you directly without prior notice.
4. We might reserves the rights to decide the cheapest and most effective courier company based on your location and the weight of your goods. Please make a remark in your order form if certain delivery company will not reach to your location.
5. The shipping fees from China warehouse to any destination will base on the destination and the weight or dimension of the goods.
6. The estimate day to arrive the goods to your door step by air shipping is around 4-7 working days in Penisular Malaysia and 5-8 days for Sabah and Sarawak. For other country will have different estimate day.
7. Once we have deliver the goods, you can based on the shipping / tracking number that we provided, and you can track and trace for your goods anytime. If your goods is not receive after the estimate day please contact the courier company directly.
8. If you've given us an invalid address or contact number and causing the parcel to be returned to us, we will not in charge on the shipping for resending the parcel. You will have to pay us the additional shipping to resend the parcel.
9. Missing item or parcel or any problem on delivery should report to us in 3 days after receive the parcel, air courier company will no accept any complaint if more than 3 days after buyer sign the delivery document.
10. We no bear any risking if the item was confiscated by custom department.

After Sales Policy

1. We only give after sales services to our customer which had placed the order in our system.
2. Customer need submit the problem in your shipment to activate after sales services.
3. Only the order which no completed can submit the problem in your shipment.
4. After sales can proceed if your order is no over 25 days after the payment to your order.
5. We no accept the after sales request if you report to us after 3 days you receive the parcel.
6. We cannot guarantee any after sales can success but we will try our best to do.
7. Same seller cannot complaint more than 1 time in same trade.
8. You may advice the solution to us before we complaint to seller.

Goods Return Policy

1. We accept return and exchange. If you are in any way dissatisfied with an item, please return it in its original to the china seller, saleable condition (please retain the original packing. Any used, scratches or damages caused by own careless will not be accepted) and in its original within 3 days of receiving it. All the payment for the shipping are the responsibility of the purchaser.
2. All the items return to China may have China Custom Tax, this tax bear by you
3. Please inform us if you want to return the goods to china seller, and we will provide you the address.
4. All the shipping cost of return the goods should bear from buyer which is you.
5. To avoid the warranty being abused, all refund is not in cash basis but will refund in your balance, balance can be withdraw into your bank if you request.
6. Unless it's our mistake for purchase wrong item to you, other reasons of return are not allowed for item exchange.
7. However, please note that shipping charges is not included in the refund.

Withdraw Policy

You may withdraw the balance from your order to your local bank after you had completed all order.

1. Please complete your bank information in your account before submit withdraw.
2. Withdraw process will be approve or reject within 48 business hours after you submit the withdraw process.
3. We will reject any withdraw if you still have any order no complete yet.
4. We will reject any withdraw if you no placing any order but request to withdraw.
5. We will reject any withdraw if you no provide the your correct bank information.
6. We will charges RM5 to any withdraw if you no pay any order.
7. If your withdraw bank information is no Maybank, every withdraw will charges RM0.10 Per transaction.

Terms & Conditions

For the first time we have a cordial working relationship, so we must have agree to the following conditions:

1. We will help you follow up your order until the goods to your destination, any problems we will notify you and will try to help you solve.
2. The payment will charges in 2 times, at first we will charge you the first phase of the purchase price, which include cost of item, packaging fees, courier fees. We will inform you the second payment which for courier cost from china warehouse to your destination before the goods sent out to your destination.
3. When the first payment reach our account, we will start follow up your order.
4. While we helping to purchases, there may be have some problems, such as: the item had out of stock, shortage of color, size is no match, or merchants recommend other colors. Before we do any action, we will inform you first, after your confirmation, we will continue to purchase.
5. When you start place your order, you will not be able to cancel the order or do any refund request, unless out of stock or we cannot contact the seller/supplier.
6. When your goods arrived at our warehouse, our staff will immediately measure your item weight and volume. We will inform you the weight and volume, and total shipping cost. When the second payment (shipping cost) reached to our account, we will help you arrange the shipment to your destination immediately.
7. For sensitive goods (such as liquid / powder) there are different shipping cost for air shipping. You can ask us for the latest air freight and sea freight quotations.
8. If the goods send by air, we will provide the tracking number to you. If the goods send by sea, there is no any tracking number to track but there is a shipping code to you. (Send by air will take around 4-5 days working days from warehouse to your destination. If by sea, you will receive around two weeks.)
9. Air or sea shipping sometime will delay for some reason for e.g. delayed voyage, when such an accident occurs, we will first inform you that, we will try to help you follow up and provide the latest information to you.
10. Normally you will not taxed by using our Air and sea shipping, we will use the special pipeline to handle your goods, but if it really happens in the tax event, we will help you to solve, and send the goods to your destination without you to settle, but the taxes must be borne by the customer (you). We are engaged in the purchasing industry for more than two years, so far there is not happen any tax event.
11. We will provide one-stop service, you only need to pay the costs of the two stages of the payment which mentioned in point number 2.
12. For the sensitive goods, such as branded item, food, medicines, CDs, watches, batteries, cosmetics, imitation goods, liquid, powder, cream, magnetic, chemicals, sex toys and so on. If you want ship by air transport, the cost would be more expensive, pls ask us for the latest price.
13. Prohibit goods of violation items, such as firearms, drugs and etc. cannot order or ship out.

If you agree to the above agreement, we can help you to purchase any products (except for prohibited products). We provide one-stop service to all customers. We hope do the long-term cooperation with customers. If you have any questions, you can contact us, thank you.

Privacy Notes

Declaration

This website and its contents are provide from the foundation of its existing information. e-purchaser.blogspot.com is just provide a platform to shop online, therefore we are not responsible for the law responsibility (except for the legal implicit regulations) for any direct, indirect, accident and punitive of recompense (include money profits and invisible of loss) for any loss that caused by the website contents or used of the purchased products. Before you use the products that purchased from  e-purchaser.blogspot.com, please read through the details of manufacture, products details that provided by the seller and the details that printed on the product package itself, method of used and product's caution carefully, we are not responsible for: the accuracy of the information that provided by the manufacture and the seller, applicability of the product, quality and reliability of the product. Therefore please read through all the product's details carefully before you use it.

Although we have already used our biggest effort to show the actual appearance and color of the products, but we cannot guarantee that your computer/monitor can display it accurately.

All the size measurement of our clothes is just for your reference, there might have some difference (size error margin within 0.5cm to 2.0cm) within all the clothes (same style,same size). We are not undertake any responsibility for the size is not suit by different types of brands.

We will not undertake responsibility due to there is any reason that beyond control and caused the website sale system collapse or cannot function normally, thus caused all the trade records/information missing or cannot make any transaction online. But we will try our best to possibility to help out, and with our best effort to make customer to decrease any loss that caused.

Our responsibility is only limit to deliver out the goods on time, helping buyers to check out the information if there is any accident of the express service. We are not going to undertake any responsibility for any others recompense outside of the express service. All the recompense will be based on the regulations of the express delivery company. Before the inquiry/checking due date of the express sevice, buyer request for any claims from them/us. Kindly remind all the buyer MUST double check your address and phone number to avoid any delay on the delivery.

Usage of website

This website currently is just to use to provide online information and as a shopping medium. The information communication contents of this website can only legally use for the following usage, any information that infract the regulations of this website (any harmful and intimidatory information), cannot be pasted or transmitted, we reserved the rights (but have no incumbency and responsibility) to forbid and remove all these informations.

Order Clause

The order clause of this store has clearly listed at the Ordering Section & Terms and Conditions, all the ordering behavior need to comply and follow all these buying and usage clause.

Indemnification and Responsibility Restriction

When you are using our website, and because of you have infract the ordering clause or any behavior of you that cause  e-purchaser.blogspot.com incur a loss, you are agreed to compensate for our loss, expenditure, damage and expenses (include reasonable law expenses). You are agreed that  e-purchaser.blogspot.com will not undertake any legal law responsibility if you incur any loss by using our website, and you also agreed that to abnegate pursue after  e-purchaser.blogspot.com to pay for any amends. If this declaration is not suitable for individual case, our responsibility will not exceed the amount of money(purchase of goods or services) that you spend on this website.

Other Website Links

This website will provide some other website links, once you click on the link, you will be redirect to the other website and leave this website. All these website is not under our control, therefore we are not undertake any responsibility of those contents, contents of the links of the other websites. The reason that we provide links in this website is to give facilities for you, we will not be responsible for publishing or accepting contents of these linked website, and the usage and contents of all these linked website also cannot represent our position.

Our Privacy Policy

You are agreed that we use your particulars and informations according to the usage stated in our privacy policy.

Notification

If there is any notification, we will inform it to our customers by sending them emails, announcing it in the website or mail it to the customers. Customers also can inform us through emails as lizheng2@gmail.com or marvelheng@gmail.com 

Clause Modification

These usage clause (include ordering clause and others terms and conditions in the website) might be change when it is needed, therefore please kindly read through all the usage clause, ordering clause and other terms and conditions in the website carefully before you place an order.